Continual Skills Upgrading Is Essential for Job Security

Written By: Mr. Cheng Kwang Hwee and Dr. Joanne Ho
Faculty, School of Business

Opportunities and threats brought about by AI

In a recent BBC news article, a business CEO was criticised for replacing 90% of his firm’s support staff with an artificial intelligence (AI) chatbot. From a management viewpoint, this decision could be justified as it will bring about cost savings as well as deliver swift and responsive services to customers. But from the employees’ standpoint, this was understandably not well received.
This incident is only an example of a general trend that has been widely reported. In March 2023, Goldman Sachs published a report which predicted that AI could replace the equivalent of 300 million full-time jobs. This sentiment was also echoed by the Organisation for Economic Cooperation and Development (OECD) in its 2023 Employment Outlook, which predicted that 27% of jobs are at risk of being automated.
Employees are rightfully concerned that they could lose their jobs to AI over the next 10 years. Despite the fears and anxieties surrounding this issue, it is important to note that AI has also brought about actual benefits to businesses, and it continues to hold great potential for more. In the same OECD report, two-thirds of workers already working with AI said that automation had made their jobs less dangerous or tedious, thus demonstrating the utility of AI in the workplace.

What does this mean for us?

Just as machines and AI can be refined, improved, and enhanced, we (as human individuals) need to work and improve on our abilities and skillsets, to stay relevant and employable in a rapidly changing and complex world. Among other things, we can do this by adopting a mindset of lifelong learning and undertaking (whether in a formal or informal capacity) opportunities for further education and professional skills upgrading. Aside from ensuring relevance at the workplace and hence promoting job
Just as machines and AI can be refined, improved, and enhanced, we (as human individuals) need to work and improve on our abilities and skillsets, to stay relevant and employable in a rapidly changing and complex world. Among other things, we can do this by adopting a mindset of lifelong learning and undertaking (whether in a formal or informal capacity) opportunities for further education and professional skills upgrading. Aside from ensuring relevance at the workplace and hence promoting job
  1. BBC News (2023), “India CEO criticised for picking AI bot over human staff” (online article), 13th July 2023. (URL: https://www.bbc.com/news/world-asia-india-66172234)
  2. Goldman Sachs Economics Research (2023), “The Potentially Large Effects of Artificial Intelligence on Economic Growth (Briggs/Kodnani)”, Global Economics Analyst, 26th March 2023.
  3. As reported by Channel News Asia, “27% of jobs at high risk from AI revolution, says OECD” (online article), 11th July 2023. (URL: https://www.channelnewsasia.com/business/27-jobs-high-risk-ai-revolution-says-oecd-3621411) security, an attitude of lifelong learning has been shown to also enhance one’s mental health and well-being.

How can we embark on lifelong learning?

While we can readily appreciate the benefits of continual skills upgrading and lifelong learning, this is often overlooked or set aside in the day-to-day grind of everyday life, whether at work or in our personal lives.
It is therefore necessary to perform a self-evaluation of one’s own interests and current situation and set out personal goals to lay out an achievable path on this journey.
Here is a simple three-step framework to consider:
  1. Evaluate your personal interests and current situation: You should ideally match your learning path with your personal interests and current situation in order to create a sustainable learning journey.
  2. Identify your learning goals or the skills you would like to achieve: Once you have evaluated your situation and interests, it becomes easier to identify possible gaps, areas or niches in which you can find opportunities for skills upgrading or further improvement. 

3.  Incorporate the learning journey into your life in a sustainable manner: The final step is to implement and carry out the steps necessary for achieving the goals. This is often the most crucial step as it requires careful planning and sustained efforts. Set realistic expectations that are achievable within your current constraints and commit to seeing it through.

Discover Opportunities at SUSS

As your alma mater, SUSS offers many opportunities for your skills upgrading and learning journey as you progress in your life and career. There is a range of graduate and continuing education programmes, or even individual bite-sized courses, that you can undertake at SUSS to achieve your learning goals. More information on the different programmes and concessions available can be found at https://susscribe.com/issue-63/lifelong-learning/

4. Yamashita, T., Bardo, A. R., Liu, D., & Yoo, J. W. (2019), “Education, lifelong learning and self-rated health in later life in the USA”, Health Education Journal, Vol. 78(3), pp. 328–339. Readers may also read about the research done by our SUSS faculty as mentioned in an earlier SUSScribe article: Zheng, F. (2023), “Let’s Grow the Habit of Lifelong Learning”, SUSScribe Issue 61, 2023 (Perspectives).

5. This three-step framework is adapted from the five steps mentioned in the following source: Andreev, I. (2023), “Learning Theories – Lifelong Learning” (online article) (URL: https://www.valamis.com/hub/lifelong-learning#:~:text=Lifelong%20learning%20is%20a%20form,school%2C%20university%20or%20corporate%20training.)

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